Refund Policy

Last updated: June 9, 2026

This Refund Policy applies to purchases of the Let's Talk IEP Family Membership from Karla F Trujillo, trading as Lets Talk IEP.

Free trial

New memberships include a 7-day free trial. You will not be charged during the trial, and you may cancel at any time before it ends to avoid being billed.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your membership, you may request a full refund within 30 days of your order date.

How to request a refund

Our order process and billing are handled by our payment provider, Paddle, which acts as Merchant of Record. To request a refund:

1. Visit paddle.net and enter the email address you used at checkout to access your order and request a refund, or
2. Email our support team at clientcare@letstalkiep.com and we will assist you.

Refunds are processed back to the original payment method. The time for funds to appear on your statement depends on your bank or card issuer.

Cancellation

You can cancel your membership at any time from the customer portal in the app. Cancellation stops future renewals; you retain access until the end of the current billing period.

More information

For full details on how refunds are processed by our Merchant of Record, see Paddle's Refund Policy.